Support and contact
Email dgauger@realbluesoftware.com and a real person (the developer) will reply within 2 business days. Include your phone model and what you were doing, and a screenshot if you can.
Common questions
Speaking says it heard nothing
Check that Wayword may use the microphone (your phone’s Settings, Wayword, Microphone), hold the phone about a hand’s width from your mouth, and say the whole phrase. Single short words are the hardest for speech recognition; if one keeps failing, try it again or skip it. You can also turn speaking off for a lesson with “Can’t talk right now”.
I get too many, or no, reminders
In the app, go to Settings, Notifications. Pick your reminder time or turn reminders off, and choose which other kinds you want. Wayword sends at most one notification a day and none between 9 pm and 8 am.
My progress isn’t on my new phone
Sign in with the same account (the same email, or the same Google or Apple sign-in). Progress syncs when you’re online; to sync right away, use Sync now in Settings.
Can I use it offline?
Yes. The course downloads once. Audio downloads as you play it, or a whole unit at once with “Download for offline” on the unit page. Speaking feedback needs a connection.
Something in a lesson looks wrong
Use the flag button on the feedback sheet (“Report a problem”). Reports come straight to us with the lesson and step.
Stop the emails
Every email has “Choose which emails you get” and “Unsubscribe from all” at the bottom. In the app, it’s Settings, Notifications, Email.
Delete my account
In the app: Settings, Account, Delete account. Without the app, use the account deletion page.
Who you’re talking to
Wayword is made by Real Blue Software LLC in New Berlin, Wisconsin, USA. Privacy questions are answered the same way; the details are in the privacy policy.